SHIPPING
If you have any issues while ordering please inform us at info@healthnewzealand.co.nz or call us on (+64)9-414-1832. When you order from Health New Zealand you can expect the highest quality services however we are not able to guarantee the estimated times of delivery as we don’t have our own courier system.
- We deliver all parcels through courier.
- Nationwide delivery takes 3 to 5 days. (It might be delayed depending on the region. Please refer to our courier partner's updates)
- PO Box addresses are inappropriate for use as delivery address.
- The price of delivery fees may vary.
- We occasionally offer free-delivery offers for promotional purposes.
International shipping may be different depending on the country. Please confirm the other notice for your area.
If you have any questions regarding the delivery of your parcel please feel free to contact us.
Refund for Lost, Missing or Stolen Packages
Health NZ shall send all orders with no signature required which is customer give permission to leave your parcel without obtaining a signature. This means that if customers require signature on delivery, please leave a 'signature required' message. For authority to leave, our delivery partner will leave your package in a safe place.
1. If your parcel lost or missing during "transit", Health NZ will issue full refund.
2. On tracking information showed as "Delivered", but customers did not received order, customers can claim to Health NZ. Customer has up to 10 days from the date the courier marked your package "delivered". But, before claim, customers must check all exterior doors or letterbox or any potential place of courier can leave parcel.
3. Once Health NZ stats an investigation,, Health NZ will decide whether to refund or not base on the information provided by the delivery company. This does not mean that all claims can be refunded.
Personal Inquiry
