Shipping policy

Orders are typically shipped within 3 days after full payment is completed. Please note that delays may occur depending on stock availability, courier conditions, customs processing, or public holidays.

To reduce environmental impact, we operate a paperless system and do not include printed invoices in our shipments. Your invoice will be sent to you via email after your order is placed. If you require a printed copy, please contact our Customer Service team and we’ll be happy to assist.

While we always aim to dispatch orders promptly, shipping and delivery timeframes cannot be guaranteed.

  • Shipping Method : Shipping methods vary depending on the delivery destination. 
    • Domestic (New Zealand): Orders are delivered via NZ Post.
      • You can track your parcel with the tracking number we provided here: NZ POST
    • International (excluding South Korea and China): Delivered via DHL Express or NZ POST
      • Shipping to PO BOX addresses is not available for international orders.
    • South Korea: We offer the shipping service with KOREA POST 
      • A maximum of 6 health supplements per order.
      • Up to 5kg of Honey products can be delivered per order. 
      • You MUST provide the Personal Customs Code (개인통관고유부호, PCC) at checkout.
      • PCC MUST match the Recipient's full name,  Mobile phone number, and Postal Code.
      • Customs clearance may be delayed or rejected if the above information does not match. (applies to import declarations from 8 August 2025)
  •  
    • China: 

      We currently offer shipping to China through private arrangements via FTD.

      • Important requirements:

        1. Shipping address must be written in Chinese, including the recipient’s full name and address.
        2. Shipping fees start from NZD $10.50 for up to 1kg.
        3. Maximum up to 7kg per shipment.
        4. Product Quantity limits:
          • Health Supplements: maximum 8 items per shipment
          • Cosmetics: maximum 6 items per shipment
        5. After placing your order, please email a copy of recipient’s Chinese ID (front & back) to info@healthnewzealand.co.nz
        6. Average delivery time is 4 - 5 weeks. Delays of about a week may occur during public holidays.
        7. If your order contains items restricted for delivery in China, we will contact you separately. Please ensure your email and phone number are accurate and reachable.

        For any questions or assistance, feel free to contact us at info@healthnewzealand.co.nz.

    • European Union (EU) & United Kingdom (UK): Shipping to European Union (EU) & United Kingdom (UK) countries is currently available by email inquiry only. Customers wishing to shop orders to the EU & UK please contact us info@healthnewzealand.co.nz.  

       

      • Please include the following information in your inquiry:
        • Destination country
        • Products and quantities

      • Please note that customs regulations, import restrictions, allowable quantities, and tax/VAT requirements vary by country within the EU.

      • All import taxes, VAT, customs duties, clearance fees, and any related charges are the sole responsibility of the customer.
        These charges are not included in product prices or shipping fees.

      • In addition, customs decisions and requirements may change without prior notice.

      • Health NZ does not guarantee customs clearance and is not responsible for any customs decisions,
        including but not limited to additional documentation requests, customs delays, rejection, or refusal of entry.

      • Any delays, returns, storage, destruction, or additional costs arising from unpaid import charges,
        recipient refusal, customs rejection, or decisions made by local authorities are entirely the customer’s responsibility.

      • Customers are responsible for checking the import regulations and tax/VAT policies of their destination country before placing an order.


    • Shipping Rate :
      • Domestic(New Zealand): We offer free delivery on orders over $79. For orders under $79, the shipping fee is just $6.99 (different rates apply for rural areas).
        • Please note that Kiwi Wool Pillow is not available for international shipping. The shipping fee for this item is $12 across all of New Zealand.
        • For rural delivery, you will pay an extra fee of $4.00 for orders under $79, and $5.99 for orders over $79.
        • The rural delivery fee will be automatically calculated at checkout.
        Delivery Area Order Value
        Under $79 Over $79
        Non-rural $6.99 FREE
        Rural $10.99 $5.99
         
        • International: International shipping costs vary depending on courier availability, destination, and package weight.  
          • Rates are calculated automatically at checkout.
          • Please note that shipping fees may fluctuate due to carrier circumstances, and such changes will not be individually notified. 
      • Delivery Time : 
        • Domestic(New Zealand):  Takes 2 to 3 days. Please allow an extra 1-3 days for deliveries to be completed in rural delivery areas and the South Island.

        • International: Varies depending on the destination country and courier services. 

      • Tax Policy :
        • Domestic(New Zealand):  All prices shown on Health NZ include New Zealand taxes. 

        • International: International orders may be subject to import taxes, VAT, customs duties, and other fees. These charges are the responsibility of the customer and are not included in product or shipping prices.

        • Customs policies vary by country and may change without notice.
        • Health NZ is not responsible for customs delays, additional charges, or rejected shipments.
        • We recommend checking your local import regulations before placing an order.

      • Unpaid imports taxes or duties may result in:
        • Delayed delivery.
        • Customs detention.
        • Shipment being returned to sender.
        • Shipment being abandoned or destroyed by customs. 

     

    If the shipment is returned or rejected due to unpaid imports taxes or due to refusal by the recipient, all resulting costs (including return shipping, carrier handling fees, customs processing fees, and any warehouse storage fees etc) are the customer's responsibility.
    • Delivery Issues : As we work with third-party couriers (NZ POST, DHL, KOREA POST, FTD), delivery times may vary and are not guaranteed.
      • We are not responsible for delays or delivery issue caused by:
        • Customs inspections.
        • Import restrictions.
        • Incorrect or incomplete shipping information.
        • Recipient unavailability.
        • Courier operational delays.
        • Natural disasters or force major events.
  • If you experience any issues with your order, please contact us at: info@healthnewzealand.co.nz or call (+64)9-414-1832.  We will assist you to the best of our ability.