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Shopping Guide

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How to Join
Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.
How to order
Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.
Payment
We accept the following forms of payment:

- Paypal
- Credit Card
- Visa
- MasterCard
- American Express
- Discover
- Bank Transfer (ASB)


For Bank Transfer option, we ship your order once your payment is confirmed and it will be confirmed within 3 days depends on your bank.
Shipping
  • Normally, the package will be shipped within 3 days after full payment for an order. It, however, can delay to do depending on the stock status.
  • Shipping Method : Selected by customer
  • Shipping Rate : Selected by customer
  • Delivery Time : 3 - 14 days
  • Shpping Information:

    If you have any issues while ordering, please inform us at info@healthnewzealand.co.nz or call us on (+64)9-414-1839. When you order from Health NZ you can expect the highest quality services however we are not able to guarantee the estimated times of delivery as we don’t have our own courier system.


    - Nationwide delivery takes 3 to 5 days.
    - PO Box addresses are inappropriate for use as a delivery address.
    - Price of delivery fees may vary.


    If you have any questions regarding the delivery of your parcel please feel free to contact us.

Returns & Exchanges

Return Policy

Returns on eligible items will be accepted within 14 days of the order date. All items must be returned in their original packaging. To return an item please contact info@healthnewzealand.co.nz


Late Returns

Any items returned after 14 days of the order date will not be eligible for a refund.


Return Address:

6 Te Kea Place

Rosedale

Auckland 0632

New Zealand

Refunds

We want you to be satisfied with your purchase but, please read the following carefully to ensure you are fully aware of your rights under this policy.




CHANGE OF MIND RETURNS POLICY


If you wish to return an item because you have changed your mind about your purchase, we will offer you an exchange or refund provided except 'HEALTH SUPPLEMENTS' that:


- You should provide your original Health NZ receipt or order confirmation, online invoice, or other adequate proof of purchase at the time you return the item.

- You return the item within 7 days of purchase 

- The item must not have been used or damaged in any way

- The item is out of stock and doesn't know ETA


Health NZ will not accept the return of items the Vitamin Supplements (Health Supplements) under the change of mind returns policy under any circumstances except OUT OF STOCK.


If an item is out of stock, our friendly staff will contact you to help by email or phone.



RETURN POLICY


Returns on eligible items will be accepted within 14 days of the order date. All items must be returned in their original packaging. To return an item please contact info@healthnewzealand.co.nz.



LATE RETURNS


Any items returned after 14 days of the order date will not be eligible for a refund.



RECEIVING A REFUND


A refund will be issued once we have received your item. Any items that are damaged when received will not be eligible for a refund.


Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction. Please note that credit card refunds may take up to 10 business days for your bank to complete, depending on their processing times.


  


 


Return Address:


6 Te Kea Place

Rosedale

Auckland 0632

New Zealand


Other
Pending period for reward store credit:
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.

Requirements:
If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
The maximum store credit you can spend on one order is “max_mileage.”

Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.

WORLD SHIPPING

PLEASE SELECT THE DESTINATION COUNTRY AND LANGUAGE :

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